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What to expect with your Telehealth appointment?

A Telehealth appointment is just like a regular appointment. You will sit in front of your computer, Tablet or Smart Phone where you will be able to see yourself and your Thorntree Health provider.

Once you have started your appointment, patients and providers will interact, just as they would for a traditional clinic appointment. Make sure to ask your provider questions, as you would in the office.

At the end of the appointment, your provider will develop a care plan and will prescribe or refill medication, if needed.

I have an appointment. How do I prepare?

Before your appointment begins. Make sure you have completed the following steps:

Be sure to fill out all of your online paperwork before your appointment. We will not be able to see you until it is filled out. You can find all of the online paperwork here.

Make sure to check your internet connection 5-10 minutes before your scheduled appointment. Be sure to have your meeting email pulled up and ready for the appointment.

A Thorntree Psychiatric team member will give you a call at the time of your appointment. They will help you get started with your appointment and begin your check-in process.

Review the the Zoom documentation below to be prepared for your scheduled appointment.This can help avoid possible complications before your appointment.

Using Zoom for Telehealth & Virtual Care

Zoom for Telehealth offers a standard feature set for healthcare enterprises and providers, enabling reliable, HIPAA-compliant communications between organizations, care teams, and patients.

Healthcare professionals all over the world are using video technologies like Zoom so they can conduct online consultations, remotely diagnose patients, and provide treatment for routine checkups and non-life-threatening illnesses. Connecting doctors, nurses, patients, administrators and others.

Compliance and security: Comprehensive compliance and security protections ensure that users and administrators feel safe using a solution. A video-based telehealth solution must enable HIPAA compliance through 256-bit AES encryption for data in transit and at rest, and without accessing protected health information.

Getting Started with Zoom Telehealth

This video will give you the information to prepare for a Zoom Telehealth meeting.

Frequently asked questions regarding Telehealth Service

You can join a meeting by clicking the meeting link or going to and entering in the meeting ID.