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What to expect with your Telehealth appointment?

A Telehealth appointment is just like a regular appointment. You will sit in front of your computer, Tablet or Smart Phone where you will be able to see yourself and your Thorntree Health provider.

Once you have started your appointment, patients and providers will interact, just as they would for a traditional clinic appointment. Make sure to ask your provider questions, as you would in the office.

At the end of the appointment, your provider will develop a care plan and will prescribe or refill medication, if needed.

I have an appointment. How do I prepare?

Before your appointment begins. Make sure you have completed the following steps:

Be sure to fill out all of your online paperwork before your appointment. We will not be able to see you until it is filled out. You can find all of the online paperwork here.

Make sure to check your internet connection 5-10 minutes before your scheduled appointment. Be sure to have your meeting email pulled up and ready for the appointment.

A Thorntree Psychiatric team member will give you a call at the time of your appointment. They will help you get started with your appointment and begin your check-in process.

What can Updox Do for Patient Engagement?

Updox Telehealth lets you interact with patients in a new way, by engaging them where they are—on their mobile devices. With no apps to download, our telehealth solution is ideal for connecting with your patients wherever and whenever you choose.

Boost Patient & Staff Satisfaction

Communicate at your convenience, without the back and forth of phone calls.

Ensure Security

All communications are HIPAA compliant, ensuring shared information is protected.

Increase Safety

Provide virtual care and communication options at a safe distance, from any location.

Offer New Solutions

Choose additional Updox products to build a customized patient engagement platform for your practice.

Video Chat

Safe and convenient care made possible

With no apps to download, Video Chat is ideal for patients in a safe and efficient way. Virtual visits take place in a secure, HIPAA-compliant environment, increasing patient access while providing added comfort and convenience—and avoiding delays in care.

Frequently asked questions regarding Telehealth Service

You can join a meeting by clicking the link provided to you via email or text from Thorntree Psychiatric Associates.